Online Agent

Horsham Real Estate is excited to introduce new cutting edge technology.

We are now working 24/7, never taking a day off, to bring you the very best service.

Online Agent is the perfect solution for busy property owners looking for an efficient, convenient way to access their property accounts and tenant information.

How it works… Your property data, tenant information, inspections, account plus past and present statement information is transferred from your Property Manager, via our server to the website via SSL, the same technology used to secure credit card transactions, so it is completely safe. The information is updated several times a day, so you will have access to the latest information, at your convenience… when the children have gone to bed, before or after office hours, the choice is yours.

This technology, like internet banking, allows you greater flexibility and control.

OnlineAgent… The smarter way to manage.

OnlineAgent

 

Careful Tenant Screening
“Tenant selection is beyond a doubt the most vital step in managing a successful investment property.”

You have no doubt seen the horror stories… Our philosophy is simple – It is better to refuse a tenant’s application than to enter into a lease with a tenant that does not meet our strict selection criteria.

We assess the tenants previous rental history, stability and financial capacity to pay the required rent and most importantly we verify their ability to maintain the property to “our standards”.

YOU have the final consent on all recommended applications.

Experience Counts – I can assure you that a tenant with a “history” does not escape the notice of 6 Property Managers.

Careful Tenant Screening

When does the rent money get paid into my account?

Tenant Payment Options:

Tenants are provided with a number of options for rental payments – cheque or money order, Direct Debit from Bank Account, Centrelink deductions or internet banking.

These options make it quick and easy for tenants to pay rent therefore reducing the problem of arrears.

Income & Statements:

“It is critical that you receive rental proceeds by the simplest, quickest available method using modern technology and banking procedures.”

Our state of the art I.T. Technology and trust accounting procedures enable us to deposit directly into your nominated bank account either – weekly, mid and end of the month, or end of month, the choice is completely yours. Therefore you can opt to receive your rental income no more than 7 days after your tenant has paid rent – earning you extra interest. Detailed statements, itemising all of your properties are instantly emailed to you.

End of Financial Year Statements:

To assist you with the preparation of your annual tax return, Annual Financial year statements will be forwarded at June 30. This statement gives you a complete summary of income and expenses for the previous year, that is completely itemised, per property, for your accountant.

rent money get paid

What happens when a tenant stops paying rent?

Strict rent arrears control:

We have a zero arrears policy in our office and our comprehensive rental arrears procedures include:

The best available computer technology designed to highlight any payment irregularities.

Daily examination of reports show all “paid to dates” to isolate tenancies in arrears.

Telephone, Personal Contact, SMS messages to bring tenants rent back up to date.

The best advantage of using a specialist Property Management office, with the largest number of rental properties, is the fact that tenants know that if they don’t do the right thing with the property they are leasing, they will find it almost impossible to obtain another property in the area, unless through a private landlord.

Tenant Conduct:

We are also responsible for ensuring that the tenants are well informed of their responsibilities and duties in accordance with the Residential Tenancy

Repairs and Maintenence to Investment Properties

“Prompt, efficient and economical property maintenance is the key to maintaining your properties value and the happiness of your tenant.”

Our office has a dedicated property manager looking after your property maintenance and maintains a comprehensive history of maintenance and actions.

You are encouraged to nominate and use tradespeople of you choice.

Your consent is sough for maintenance quotes exceeding the designated authority.

Maintenance deductions fully itemized on you monthly statements complete with original invoices, for your tax accountant.

24 HOUR, 7 DAYS A WEEK EMERGENCY CONTACT MOBILE PHONE NUMBER FOR YOUR TENANTS TO CALL.

What is a property condition report?

Condition Reports are compiled at the commencement of a tenancy prior to your tenant moving into the property. This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition.

This is also the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys. The Property Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession.

property condition report

What is a Routine Inspection?

Routine inspections are conducted initially at 3 months after a new tenant takes possession of the property and then are conducted at regular 6 month intervals.

These inspections completed by a fully qualified property manager and are essential to ensure that your property is being maintained to “Our Standards” and to identify any maintenance or future maintenance that may be required.

You will receive a comprehensive written inspection report including photos and any maintenance recommendations.

Routine Inspection